Frequently Asked Questions
Here you can find core questions about JXin and its products, covering key information such as customization services, outdoor applicability, delivery cycle, service life, after-sales support, and order payment methods, helping you quickly understand product features and service details and make efficient decisions.
Q: Can I customize the LED neon signs?
A: Yes, we offer full customization. You can choose from a variety of colors, sizes, and designs to match your specific needs. Contact us for more details or to discuss your project.
Q: What is your lead time for orders?
A: Lead time typically ranges from 7 to 15 business days depending on order size and customization. We will provide an exact timeline once we receive your order details.
Q: Are your products suitable for outdoor use?
A: Yes, all our signs are rated IP67 or higher, making them waterproof, dustproof, and perfect for both indoor and outdoor environments.
Q: How long do your LED neon signs last?
A: Our LED Neon Flex has a lifespan of up to 50,000+ hours, ensuring long-term durability for both indoor and outdoor applications.
Q: Do you support Customized services?
A: Absolutely! We specialize in customized services and can tailor the design and features to your specific requirements. Get in touch to discuss your project.
Q: Do you offer after-sales support?
A: Yes, we provide after-sales support for installation, troubleshooting, and maintenance. Our products come with a 2-year warranty for your peace of mind.
Q: How can I place an order or request a quote?
A: Simply reach out to us via the inquiry form, email, or live chat. We will provide a quick quote and guide you through the next steps.
Q: How can I pay for my order?
A: You can pay via TT Full Payments before shipment.